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Frequently Asked Questions

Here you can find answers to basic questions about Selling on Dufa and some common issues. For any other questions, please email us at support@dufa.in

How do I add products on Dufa?
Once you complete registration on the Seller App, go to menu and access Product Listings. Click on the Add button and add your products. Refer to the help articles for more information.
How do I update a listing?
You can edit your listings by navigating to the Product Listing from the menu of the Seller App. Select the product you wish to edit and click on the edit icon. Update the information and click on the Update button.
How do I delete a listing?
Access Product Listings from the menu of the Seller App, select the product you wish to delete and click on the delete icon.
How long will my products be displayed for on Dufa?
Currently, your products will be actively listed until 31st March 2021 as Dufa is not charging any subscription fees due to the Covid-19 situation. Post March, we will ask you to pick a subscription plan that will be either monthly or annually renewable.
How do I upload pictures of products on Dufa?
From the Seller App, access the Product Listings from menu and go to Add products. From Add products, click Add photo. You can add a thumbnail and up to 4 more photos. Make sure you use natural light while taking. Also, we recommend you take pictures of the products that are worn or held or used as applicable and taken in different angles. We also recommend adding a scale/measuring tape alongside the product, so buyers know the true dimensions of the product. Sometime, a size chart also helps, and you can include that as a picture. If you need any assistance to take professional pictures, please write to us at support@dufa.in
I don’t see my category on Dufa? How should I go about listing my product?
If you don’t see your category listed, reach us at support@dufa.in and we will try to add your category/subcategory accordingly.
What are tags?
You can add your own tags for products so users can easily search your products. You can add any tag that best describes your product. You can add up to 5 tags. See our help article to know more about tags and how to optimize your search.
How do I price my products?
Refer to the Help article Guide to Pricing products and the Pricing tool to know how to price your tools.