How to handle returns
by Dufa Staff | 24 August 2020
This is a detailed guide to help you handle return orders.
Returns:
- If you have opted to accept returns, customers will be able to initiate return for their orders in the given timelines as specified in your store settings.
- Customer initiates return from the Dufa website from their Orders.
- Once return is initiated, the seller will be notified and needs to accept the Return.
- Return will be scheduled to pick the package from customer and delivered to the seller
- Once you receive the package, mark the packaged as Completed, so the customer can be refunded.