How to handle cancellations from customers
by Dufa Staff | 24 August 2020
This is a guide to help you handle cancellations from customers.
- Once a customer has purchased a product from your shop, you will be notified via your registered email. That is why it is vital to check you emails regularly.
- Also, keep your Seller App handy. You can see you have received your order in your Dashboard as follows:
- A customer is allowed to cancel the order so long as you have not accepted the order from your side. The customer will go the website and initiate cancellation.
- On your seller app you will see this as a Cancelled order.
- The customer will be refunded the entire amount. No deductions will be made to you. Dufa bears the transaction cost.
- In case you have accepted the product and Dufa receives a request from the customer for cancellation, we will get in touch with you to check if you have started processing the order. If the order is not shipped, and no customization was done, if you agree, we will cancel the order from Dufa’s side. In this case as well, Dufa will bear the charges.
- An order cannot be cancelled once shipped. The customer has to return it and bear the necessary charges if it all.