Forgot or Reset password

by Dufa Staff | 24 August 2020

This is a detailed guide to help you reset your password if you’d like to change it or if you have forgotten it.

Forgot Password:

Follow the steps below if you have forgotten your password:

• Open the Seller App, Sell on Dufa
• You will be presented with the Sign in page
• Click on Forgot password

   

• You will be asked to enter the registered mobile number
• Enter the mobile number and click on generate OTP
• Enter the OTP received. Click Resend if you haven’t received your OTP
• You will be presented with the RESET Password screen
• Enter the new password that you’d like to set.
• Ensure the password is:
  • A minimum of 8 characters long
  • Has at least 1 capital letter
  • Has at least 1 special number
  • Has at least 1 special character

Example: Dufa@1234

• Click on Submit
• Now you can login with your new password

Change Password:

Follow the steps below if you’d like to change your password on file:

• Open the Seller App, Sell on Dufa. Sign in with your registered email or mobile number and current password if you are not already logged in.
• Click on the menu, left top corner.
• Click on User settings.
• Scroll down and click on the edit icon (pencil icon) next to the Password field.
• Enter the new password that you’d like to set
• Ensure the password is:
  • A minimum of 8 characters long
  • Has at least 1 capital letter
  • Has at least 1 special number
  • Has at least 1 special character

Example: Dufa@1234

• Enter the same password again in Confirm Password
• Click on the Update button
• Log off by clicking on menu in the top left corner and scroll down to Log off
• Now log back in with your new password

If you are unable to login or reset your password, email us at support@dufa.in or call us on our support number 1800-123-3832.

Related Articles:

Logging in and Logging off from your account

Updating your user profile

Updating your shop profile

Closing your account